Size
At Rosamar Swimwear we want you to feel safe with the size you choose, that’s why we provide you our size guide, and find the perfect size for you, remember that this size is based on our measurements and may vary respect to other brands. Also at the time of your purchase we will ask you some questions to validate your size and thus ensure that the size you choose is the perfect one for you.
Additionally if you prefer we can advise you to choose your size by our WhatsApp chat just clicking on the WhatsApp button that you see on the page.
Shippings
We are very excited to tell you that we do offer international shipping! Through FedEx to anywhere in the world, we love being able to reach more countries with our swimwear pieces!
The shipping price is very low and varies according to your country.
Our pieces are made with a lot of love for you! Normally the maximum time to send you is 7 business days, FedEx takes between 5 to 10 business days to deliver, it depends on your country.
Once you place your order, we will send you via email the tracking number of your order.
In case you have doubts with the status of your order you can write to us at help@rosamar.co with pleasure we will answer your concerns.
Garment care
There are tips to take care of your swimsuit
– Handwash.
– Wash with mild soap. – Do not twist.
– Do not iron.
– Dry in the shade.
– Do not stretch the tissues more than necessary.
– Do not rub with rough surfaces.
– Wash, dry and store cups separately.
Each Rosamar garment is unique due to its handmade manufacturing, and the colors on the screen can be seen slightly different. For this reason, some color details may vary from photography, without affecting the quality and design of the silhouette.
Payment
We accept all credit cards
Don´t worry! you can make your purchase with total security, having security and confidence when making your purchase is very important! This is why we have taken every precaution to ensure that all information received from our online visitors is secure. That is why Rosamar uses the SSL (Secure Socket Layering) protocol, an encryption technology that allows a secure online transmission of your personal data.
Exchange
At Rosamar we are 100% committed to offering you a product that you love! for that reason if the product do not fit as you expected you can request the change of your product by following the steps below.
Step 1: Fill out the change form (crear hipervinculo) once you have completed it, we will contact you (it may take up to 5 days).
Step 2: Once we have contacted you, send our pieces to the address we gave you when we contacted you.
Step 3: Make sure you have the tracking number, we do not respond for lost shipments, this is why you must be aware of the status of your shipment.
*IMPORTANT We accept changes for 30 calendar days after your purchase.
The cost of sending the pieces to our Rosamar facilities must be paid by you, however we
will pay for the shipping with your new garments.
Changes can be made for a different size or credit in our online store so you can choose another piece, as long as you have not customized your swimsuit.
Sending the form does not guarantee that your change will be approved, remember that it must be evaluated by our change area.
Changes may take 7 business days to be made once we have received the products you sent us.
We limit 1 change per purchase order and are subject to inventory availability.
If you need more help or have a specific case, you can send us your questions to help@rosamar.co, we will be happy to help you with everything you need.
Due to our company policies, we do not make refunds, in case of any problem with your products you can follow the steps to make the change or for very specific cases contact our email help@rosamar.co
All products off sale do not have change.
Please be assured that before sending you, we make sure that all your pieces are in excellent condition, so if you receive any damaged garment, please contact us at help@rosamar.co to evaluate your case.
